Frequently Asked Questions
Everything you need to know about shopping with Mister Vape.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on unopened and unused products. For hygiene and safety reasons, we cannot accept returns on e-liquids or used coils/pods.
Do I need to provide age verification?
Yes. In compliance with local laws, all customers must verify they are of legal smoking age (21+ in most regions) during the checkout process.
Are your products authentic?
Absolutely. We source all hardware and e-liquids directly from authorized manufacturers and reputable distributors to ensure 100% authenticity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like Apple Pay and Google Pay.
My device is defective, what should I do?
If your hardware arrives with a manufacturing defect, please contact our support team within 14 days of receipt to initiate a warranty claim or replacement.